Laundromat, Wash and Fold, Dry Cleaning, Alteration
Our goal is to provide an exceptional service and customer satisfaction for you.
FOR LAUNDROMAT USERS:
FOR WASH AND FOLD, DRY CLEANING AND ALTERATION CUSTOMERS: Please refer below:
Despite our careful handling as we process your order, occasionally some items may be deemed lost or damaged.
These terms and conditions will serve as our agreement to ensure that issues or problems along the way would be addressed in a standard and reasonable way.
When customers place an order with us or would avail our laundry services, they agree on the following terms of service and conditions.
1. Reporting an Issue
When reporting a problem or issue with your order, we require that you inform us immediately in person, by calling us at (905) 896-4633, or by sending an email at [email protected] within 48 hours after receiving your order.
2. Laundry Special Request
If your laundry requires special care, we do require that you indicate a note and attach to your laundry bag. If you have a specific garment that needs special care (hang dry, delicate wash, etc.), please bag this item separately. Please be specific. For instance, it is not enough to say “please hang dry my white trouser”, because it can be difficult to determine what you’re referring to. Put this separately on a bag, and then please put the note within that bag.
3. Lost or Damaged Laundry
We are not responsible for the normal and inevitable shrinking, fading or wear and tear during the dry cleaning or wash and fold process.
If your garment was damaged while it’s being washed from our facility and we have identified that we are at fault; the reimbursement for the garment will be the market value of the garment, considering the depreciation brought about by age and use and should not exceed the order amount paid for by the customer for the specified order.
In the event that a garment was claimed to be lost, we will honor the claim procedure, if you have provided us a list of inventory along with your order. This will be our basis to identify which laundry sets have we laundered and which we have not. If you have provided an inventory list along with pickup, and we did not return the garment to you, then we will reimburse you according to the above guidelines. (i.e. similar to the reimbursement process for damaged claim)
While we diligently make every effort to check your pockets thoroughly, we will not be responsible for any damages that will occur caused by the contents that are inside the pockets of your garments. So, please check your pockets before you place in the laundry bag.
Also, even though we return all valuables like cash, credit cards and the like to customers as we find these in their pockets, we are not responsible in any way for items that you claim to be included in your garments that we have not found ourselves.
4. Delivery Time
Depending on when your order was placed, wash and fold orders will take a maximum of 48 hours to process. Dry Cleaning items will be minimum of 2 – 3 days depending on the garment type. This excludes Holiday and Sunday. We could arrange for a specific schedule by calling us at (905) 896-4633.
Although we have not encountered nor have issue with theft during pick-up and delivery, we are only responsible for garments that were already picked-up by us and before these are being delivered. If your garments are not in our possession we are not responsible for them.
We are not responsible for any medical reaction that might be caused by our services (i.e. euphoria, light headedness, rashes, and other allergic reactions). If you experience an allergy, please notify so that the next time we can adjust our detergent and softener amounts appropriately, or use a hypo-allergenic detergent for a small additional cost.
When stain removal was explicitly noted along with your order, we would check that the cloth type is capable of bleaching. If it is, we would apply bleach as appropriately. However, we cannot guarantee that all stains will be entirely removed in all cases.
7. DREAM Laundry Service reserves the right to refuse laundry service to any customer due to conflict.
8. DREAM Laundry Service reserves the right to refuse to process or wash and fold any garment.
These terms of service and conditions are subject to change at any time, and it is the responsibility of the valued customer to check back for changes.
If you have any questions about these Terms and Conditions, please contact us in person, through phone or email. Refer to this link for our contact page.
The liability of DREAM Laundry Service &/or DREAM Coin Laundry under this Terms and Condition shall only be restricted to the monetary damages not to exceed the amount incurred by the Customer for the service that have been rendered within the transaction where the damages have occurred. This liability shall be the extent of DREAM Laundry Service’ &/or DREAM Coin Laundry liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customers exclusive remedy. DREAM Laundry Service &/or DREAM Coin Laundry disclaims all warranties express or implied with respect to the services rendered under this agreement.